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I've been a customer of Acoustica for about 8 years, they consistently provide great customer service backed up by a deep and enthusiastic knowledge of hifi. They stock some of the finest hifi available and offer great deals, highly recommend!

Pete Jones

I have been a customer of Acoustica over 5 years. During this time I have built up a great relationship, initially with Geoff and Pete and more recently with Ross and Dan who came on board after Geoffs retirement, with Pete being the constant. I have always received honest and unbiased advice, with access to their wealth of experience owning a great variety of equipment. Obviously opinions vary and we all hear things differently, but I have always found discussions beneficial and constructive. I cannot fault their excellent customer service, something I expect having worked in that area for many years. This is a very expensive hobby and not once have I feltl I have not received value for money, whether it is equipment, (be it a few pounds or several thousand), advice or service. Many purchases later, in my case always upgrades, I have never felt pressured and I feel that they know me and my system and value my opinion as much as I value theirs. As always, demoing with your own system in your own home is preferable, and I find them most accomodating, letting me demo equipment for a prolonged period as necessary, even installing much of the equipment at my convenience. I hasten to add that I do not always buy what I demo. My recent upgrades have been a major investment and has taken some time (months) and ultimately a very rewarding experience and outcome. Aftersales service is excellent and I often call in for a chat without feeling pressured. Would I go elsewhere? Never!

Barry Cole

Truly excellent customer service. Despite my non locality to the store they were more than willing to let me home demo a pair of ATC SCM40A speakers and at no time, during the week or so I demoed them against my current system, were any phone calls or emails received asking my opinion, thus i experienced an entirely pressure free demo experience. Once I had made my decision to purchase, they even let me keep the demo pair until my speakers arrived. Peter and Ross have exceeded all of my expectations as a hifi dealer and I will continue to purchase from them for hopefully many years to come.

danny winfield

Pete and Ross are providing an exceptional service in every respect- deep knowledge of the business- extremely helpful, great customer support and deals that are second to none. Highly recommended.

Gerry Brown

Have been a customer of Acoustica since1994, I can claim to be one of their earliest customers! My relationship with them has grown over time and they have guided me through a host of upgrades from relatively “budget” systems to my current Naim based system. At each stage they have helped me achieve the sound I am looking for within the budget I am willing to spend. Having paused on upgrading my “black boxes” I am currently working with them on upgrading interconnects and power leads, etc, to ensure I am getting the most of the investments I have made. The experience is beneficial to my sound and fun. I can recommend Acoustica as a business who will work with customers to ensure they get the sound they want within any budget constraints. This includes shop demos and equipment loans to trial in your own listening room. And did I mention they are fun to work with?

Christopher Proudfoot

Many thanks to the continued support from Pete and Ross at Acoustica. I've been a Naim user for many years and yet the customer care at Acoustica during lockdown has allowed me to take my system to the next level. With a mixture of technical advice, home demos, installation support and advice and guidance and fair trade in evaluations etc. Thanks guys. Hope to continue the relationship!

Stephen Hall

Simply the best! Bought my first Naim system from Geoff 20 years ago. I was auditioning various amp and speaker combinations for 6 weeks before I decided. Customer service at it's very best. Upgraded my Linn LP12 a few years ago and added a new arm and cartridge. Should have done this review a long time ago. My number 1 retailer of all time.

Dave Ingram

Richard Meadmore

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